Our goal is to ensure you have the best patient experience possible at Paradise Valley Hospital. If you do not find your care excellent, please contact our Patient Experience Representative at 619-472-4539 right away or e-mail her.
If you are concerned about something whether it is your care, your room, your meals, your testing schedule, your visitors or anything else – please let us know without delay; and we will try to remedy the situation immediately. Be assured that you can speak to your caregivers in confidence. If you would rather not talk about your problem with your nurse, you may meet with the supervisor or manager on your unit for a confidential discussion of your concern, or call our Patient Experience representative from your bedside phone at ext. 4539.
Please be assured that presenting a complaint or concern will not compromise your treatment. Our goal is to provide healthcare that is supportive of patient and family wishes, recognizing that situations and decision-making can, at times, cause conflicts in the course of healthcare delivery.
We, of course, also appreciate compliments! “WOW” compliment cards are available on every unit for your remarks, as is the option to express your gratitude online. You may receive a patient satisfaction survey at home, after you are discharged. Please return it to us in the postage-paid envelope with your comments so that we can maintain the highest standards in our patient services.
Anytime your concerns are not resolved to your satisfaction, please call us at 619-470-4212. The Patient Experience team will work with all hospital departments to investigate your complaint and assist you in handling your concern. If this is still not to your satisfaction, you may file a complaint with the California Department of Health Services by calling 916-445-4171.